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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

MacKenzie Andrews

May 3, 2023

5  out of  5 rating by MacKenzie Andrews
"Kaitlynn Mason was extremely helpful in helping me switch over my insurance. With inflation rates so high, it’s nice to see an insurance company that is still affordable! It always feels like I’m visiting family when I go into Christie’s office or talk with any of her staff. They take all stressful aspects out of insurance, and I would recommend 100%!"

chi A

April 30, 2023

5  out of  5 rating by chi A
"Agent Mr. Wild is wonderful! He is very professional, friendly and informative. I had great experience with him. Highly recommend him for any insurance needs."

Charles Ortega

April 24, 2023

5  out of  5 rating by Charles Ortega
"Christie Brown-Hernandez with Statefarm & her staff are amazing. Not only is she phenomenal with tending to our needs, she saved us money when we made the switch. Christie is so personable, nice, & has the true desire to accommodate her clients the best she can. Her staff is top notch people too! Saving money & great customer service is always a big deal to us so if your looking for auto ins give look no further. Thank you for being a blessing Christie. 🤗"

ROSE CONNOR

April 11, 2023

5  out of  5 rating by ROSE CONNOR
"I have had nothing but excellent care and service from Cristie Brown-Hernandez State Farm. Hunter is always straightforward, thorough, and friendly. I love that I can always speak to the same person instead of random customer service representatives or an automated messaging system."

Betty Gallegos

April 10, 2023

4  out of  5 rating by Betty Gallegos
"Thank you for being so helpful."

Bryan Brown

April 6, 2023

5  out of  5 rating by Bryan Brown
"Christie is a very knowledgeable and professional agent. There’s not a question she can’t answer. If she doesn’t know she’ll cross the ocean to figure it out. Best in the business!"

Alana Montgomery

April 3, 2023

5  out of  5 rating by Alana Montgomery
"Hunter, is always super helpful and very quick to help with my every need!! Highly recommend these awesome people!"

American Patriot Electric

March 21, 2023

5  out of  5 rating by American Patriot Electric
"Christie is amazing we use here for our Personal Insurance and for our Company insurance. She is easy to get ahold of when issues arises. She definitely knows what she is doing. We are blessed with having her as our Insurance Agent. Highly Recommend her"

Alexander Pesina

January 23, 2023

5  out of  5 rating by Alexander Pesina
"Great place to go these guys are awesome you have to check them out"

Corbin Douthitt

January 12, 2023

5  out of  5 rating by Corbin Douthitt
"Would highly recommend Christie and her team over at State Farm! She has made anything we need so easy and painless by keeping the personal touch. We love having a relation with our agent to make everything so much easier. I can’t recommend Christie enough for all she has done and continues to do for us."

Ryan Kemp

January 9, 2023

5  out of  5 rating by Ryan Kemp
"So far, always taken care of with promptness and politeness."

Fabian Lozano

December 9, 2022

5  out of  5 rating by Fabian Lozano
"Hunter did a fantastic job of helping me out. I've had no problems with my insurance. State Farm is where it's at!!! I recommend you switch insurance companies asap!!!! Thanks to the whole Christie Brown-Hernadez team."

Ismael Jaso

November 29, 2022

5  out of  5 rating by Ismael Jaso
"Very happy!! I should have came to state farm a long time ago instead of getting taken advantage of by allstate Christie is the best Very helpful Very cheerful and knowledgeable and very polite Can't wait to get home insurance next I would recommend state farm to anyone And definitely recommend Christie as your agent!!!!!!!!!!"

Brenda Ortiz

November 29, 2022

5  out of  5 rating by Brenda Ortiz
"Great customer service and awesome rates"

Lindsey Marney

November 29, 2022

5  out of  5 rating by Lindsey Marney
"I have had state farm for awhile now and they are always great!! Anytime I have to contact them for anything they are understanding and make things easy for me!!"

Becky Borah

November 11, 2022

5  out of  5 rating by Becky Borah
"Hunter is amazing. He listened to what we needed and wanted. Made it happen and even got us move coverage and we saved money. Thanks Hunter you rock"

Adrian Robles

November 1, 2022

5  out of  5 rating by Adrian Robles
"Very helpful, got me what I need in no time!"

Heather Banks

October 27, 2022

5  out of  5 rating by Heather Banks
"I am so glad that I was able to find Christie’s office here in Lubbock. We recently moved and they helped make the process run smoothly. Their team called me several times with updates and guidance on the process. I highly recommend them!!!"

ebonne digvonni

October 19, 2022

5  out of  5 rating by ebonne digvonni
"Christie is great! I've never had any issues in the couple of years I've been with her and any time I need a change I can just shoot her a text!"

Becky Clement

October 14, 2022

5  out of  5 rating by Becky Clement
"I have been with Christie’s agency for a number of years and they are so awesome and efficient to work with! I recently made some changes and Hunter took care of everything! Super happy with our experiences."

Debbie Torrez

October 13, 2022

5  out of  5 rating by Debbie Torrez
"Amazing to always work with this office. Great customer service!!!"

Chris Dew

October 10, 2022

5  out of  5 rating by Chris Dew
"Christie and her staff are the best! They are extremely helpful & efficient, and dealing with them is super easy."

Cindy Durrett

October 7, 2022

5  out of  5 rating by Cindy Durrett
"Doesn’t matter what I call about, I’m always treated like the only customer. Great rates, great people! I highly recommend them for your insurance needs!"

Alicia Sims

October 7, 2022

5  out of  5 rating by Alicia Sims
"Thank you Christy for all your help . Your office is the best . Need insurance!!! Call Christy or her team for all your insurance needs."

Karah Gunn

October 6, 2022

5  out of  5 rating by Karah Gunn
"Super awesome customer service, great attitude and great rates! Hunter was super helpful and saved me $70 a month!"